Refund and Returns Policy

Overview

If your order arrives damaged or you receive the wrong item, please reach out to us through the same platform where your purchase was made within 48 hours of delivery. Once we’ve reviewed and confirmed your claim, we’ll arrange for the item to be collected within two business days, at no cost to you. We’re committed to resolving such issues quickly and fairly.

Conditions for Returning Items

Products eligible for return must be unused, in their original packaging, and accompanied by any complimentary items that came with the purchase. A receipt or other proof of purchase must also be provided. If the item appears to have been used or returned in a condition different from how it was received, we will not be able to process the return.

Note: Personalized fragrance bottles (e.g., those with custom engravings) are non-returnable unless the customization contains an error caused by us.

We strongly advise all customers to carefully read product details and item captions before making a purchase. We reserve the right to decline return requests based on overlooked product information.

Exchanges

We do not process exchanges for correctly delivered and undamaged items. The only exception is if an incorrect product was sent in error.

Refunds

Full cash refunds are available only if we fail to deliver your order within the expected delivery window due to our own fault. This does not apply to delays caused by factors beyond our control (e.g., severe weather, civil unrest, or logistics disruptions). For any other refund reason not caused by us, a 5% handling fee will be deducted to cover administrative costs.

Please do not hesitate to reach out to our customer service team via Whatsapp or email at info@mtgfragrancehouse.com.ng for any questions or further assistance,